Do you ship worldwide?

We currently ship only within the United States. Orders are delivered via trusted carriers, with delivery times typically ranging from 3 to 7 business days.

Do you allow exchanges?

We do not offer exchanges at this time. If you would like a different size or item, please return your order for a refund and place a new order.

Are items true to size?

Yes, most items are true to size. If you have specific sizing questions, feel free to reach out to finnellehaus@yahoo.com.

How should I care for my items?

Care instructions vary per item. Please refer to the tag included with your product. If you have questions, email finnellehaus@yahoo.com.

FAQ

Q: What is your return policy?

We accept returns within 30 days of purchase as long as items are undamaged, unworn, and tags are intact. Refunds are issued back to the original payment method. To request a return, email finnellehaus@yahoo.com and we will send you a prepaid return label.

Q: What payment methods do you accept?

We accept major credit cards, PayPal, and Shop Pay. Klarna and Afterpay are not available at this time.

Q: How much is shipping?

We offer flat rate shipping on all orders. Orders over $150 qualify for free shipping.

Orders & Shipping

Do you ship internationally?
We currently ship within the United States only.

How long does shipping take?
Orders are typically processed within 2–3 business days. Standard shipping times vary by location but usually take 3–7 business days once shipped.

What are the shipping costs?
We offer flat-rate shipping on all orders. Orders over $150 qualify for free shipping.

What carrier do you use?
We ship using reliable carriers such as USPS and UPS.

How can I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow your package.

Can I change or cancel my order?
If you need to update or cancel your order, please contact us at finnellehaus@yahoo.com as soon as possible. We’ll do our best to accommodate if your order hasn’t shipped yet.

Returns

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, undamaged, and have all original tags attached.

How do I start a return?
Simply email finnellehaus@yahoo.com with your order number and we’ll provide you with a prepaid return label.

Do you offer exchanges?
We currently do not offer exchanges. If you need a different item, please return your original purchase for a refund and place a new order.

How will I be refunded?
Refunds are issued to your original payment method once your return is received and inspected.

Are there items that cannot be returned?
Final sale items and gift cards are not eligible for return.

Products & Sizing

How do I know what size to order?
Our pieces are true to size. If you’re between sizes or have specific fit questions, feel free to reach out at finnellehaus@yahoo.com.

Do you offer a size guide?
We don’t have a size guide available at the moment, but we’re happy to help you choose the right fit via email.

How should I care for my Finnelle Haus pieces?
Care instructions vary by item. Please check the label on your garment for guidance. If you’re unsure, email us at finnellehaus@yahoo.com and we’ll be happy to advise.

Payments

What payment methods do you accept?
We accept major credit cards, PayPal, and Shop Pay. At this time, we do not accept Klarna or Afterpay.

Is my payment information secure?
Yes. Our store uses Shopify’s secure checkout system to keep your information safe and protected.

Brand & Contact

Who founded Finnelle Haus?
Finnelle Haus was founded by Hollyn Lofton, inspired by her Texas roots and a vision to blend western grit with modern luxury.

Where is Finnelle Haus based?
We’re based in Texas, proudly bringing southern spirit into every collection.

How can I contact you?
Email us anytime at finnellehaus@yahoo.com and we’ll respond within 1–2 business days.

Let customers speak for us

from 4 reviews

I love that they use SHOP it made checking out so easy!

Mare

10/20/2025

Finnelle Haus

Just received my beige romper in the mail; perfect for game day!

Long Sleeve Romper

Shopping here was such a great experience. The site was easy to use, checkout was smooth, and my order arrived super fast. The clothes and accessories are stunning in person and really match the vibe the brand gives off online. Highly recommend!!

Alex

09/24/2025

I’m obsessed with this necklace. The knot detail makes it feel so unique and a little edgy, but still classic enough to wear every day. I’ve had it on constantly and it hasn’t tarnished or faded at all. It layers really well with other chains but also looks amazing on its own.

Gold Knotted Necklace